As part of the program, the three companies are working with telecom operators, including Circles.Life, KDDI, Orange and TELUS to develop an AI-powered multi-agent framework.
The framework is designed to unify customer experience, network operations and business processes into an intelligent, real-time operational ecosystem. According to the companies, the solution aims to accelerate end-to-end automation, enhance service assurance and improve customer engagement while creating new monetisation opportunities through AI-driven insights.
ALSO READ | HCLTech acquires 10.46% stake in Sarvam AI for ₹1,427 crore at $1.5 billion valuation
The initiative combines Circles’ AI-native digital telco platform and customer engagement capabilities with GreySkies’ AI-enabled network operations and HCLTech’s AI-led automation capabilities. These components are integrated through TM Forum Open APIs within an Open Digital Architecture (ODA) framework.
The companies said the solution will enable telecom service providers to analyse customer and network signals in real time, anticipate issues and support autonomous decision-making across the enterprise.
The framework is also designed to support the transition to self-optimising networks by combining advanced AI capabilities with open, standards-based architectures. It is intended to improve operational efficiency, accelerate insight-to-action and enhance customer lifetime value.
“As service providers look to meet rising customer expectations, AI will play a critical role in delivering more personalised, anticipatory and seamless experiences.
ALSO READ | Explained – Why Infosys, TCS, HCLTech and other IT stocks fell up to 8% after Accenture results
Through this collaboration, we are bringing together complementary capabilities to help operators connect customer insights with network and business operations in real time, creating new opportunities for growth and differentiation,” said Sanjay Kaul, Chief Revenue Officer at
Circles.
Dr Ibrahim Ghaleb, Chief Operating Officer at GreySkies, said, “Autonomous operations start with truly understanding the network. By bringing AI-driven observability and assurance into this Catalyst, we are helping operators anticipate and resolve issues before customers ever feel them.
Together with Circles and HCLTech, we are showing how intelligent network operations connect directly to customer and business outcomes, turning real-time network signals into faster, self-driven decisions across the entire operation.”
“Inclusion in the TM Forum Catalyst program reflects our commitment to co-innovate with the global telecom ecosystem and accelerate the industry’s transition to AI-driven, autonomous operations.
ALSO READ | HCLTech says two strong quarters give it confidence even as FY27 looks volatile
By bringing together multi-agent AI capabilities with open, standards-based architectures, we are enabling service providers to deliver more intelligent, agile and differentiated customer experiences at scale,” said Anil Ganjoo, Chief Growth Officer and Global Head of Telecom, Media and Technology at HCLTech.
Shares of HCL Technologies Ltd ended at ₹1,109.90, down by ₹20.20, or 1.79%, on the BSE.
