The government has issued a stern warning to WhatsApp over its upcoming ‘username’ feature, cautioning that messaging platforms will be held legally responsible if new updates create loopholes for cyber fraud and public deception/ impersonation. Citing people familiar with the matter, news agency PTI reported that the government will assess potential risks and that the Meta-owned platform’s latest announcement raises concerns. The feature may allow users to adopt usernames resembling those of real entities, potentially enabling impersonation and fraud, sources told the new agency.
Which WhatsApp feature is under scanner
The Meta-owned application recently announced that it will allow users to connect via unique usernames rather than sharing their private phone numbers. However, the announcement has put authorities on high alert with the Ministry of Electronics and Information Technology (MeitY) elevating cybersecurity to its highest priority.
Government official: ‘Cybersecurity cannot be an afterthought’
According to an official, no system can be declared permanently secure. The official said, “When you have so much digital infrastructure, data gets centralised and the risk of disruption through cyberattacks also rises”, adding that cybersecurity had to be built into systems from the design stage and could not be treated as an afterthought.Govt also indicated that messaging platforms would be held responsible if new features created room for fraud, clarifying on WhatsApp’s proposed username feature: “It is WhatsApp that has to worry, not us.” Officials said any misuse, whether through usernames, would invite action similar to that taken against Telegram during NEET, making it clear that the burden of safety falls squarely on the tech giants.“Platforms must ensure their architecture is not used to create mischief. If it is, the response will be calibrated but firm,” an official added.
WhatsApp’s defense: Username feature has safeguards
In response to the government’s growing friction, a WhatsApp spokesperson defended the incoming feature, arguing that usernames are intended to significantly enhance user privacy by keeping personal phone numbers hidden from strangers.The company added that it has built safeguards to detect impersonation and abuse, limits how many new people an account can contact through usernames, blocks repeated attempts to guess usernames and reserves high-value usernames, including those of public figures, govt entities and celebrities, to prevent misuse.“We’ve announced the option for people to reserve their preferred username on WhatsApp. The ability to use a username is not yet live and will roll out slowly later this year. To protect against impersonation, we’ve held the highest-profile names — think public figures, government entities, celebrities, verified Meta accounts — so they can only ever be claimed by their legitimate owners and lookalike derivatives of known names are held as well. Users still require a phone number to use WhatsApp and we’ve built multiple layers of defense against scams into usernames: Other users need to know the exact username to message you, we will limit how many new people an account can contact, block repeated attempts to guess someone’s username key, and have systems to detect and remove activity showing common impersonation and abuse patterns. When the feature becomes available and someone sends you a message for the first time via your username, we will show you if they’re a new account, if they’re your contact, if you have groups in common, and if they’re based in a different country, so you can decide whether to respond,” a WhatsApp spokesperson said in an emailed statement.
