RP-Sanjiv Goenka Group company Firstsource Solutions reported a 40.1% quarter-on-quarter increase in net profit to ₹232.4 crore in the second quarter of FY27, compared with ₹165.9 crore in the preceding quarter.
Revenue rose 2.9% sequentially to ₹2,831 crore from ₹2,752 crore. However, earnings before interest and tax (EBIT), a measure of operating profit, fell 1.8% to ₹357 crore from ₹364 crore in the previous quarter.
The company’s EBIT margin, which measures operating profit as a share of revenue, narrowed to 12.6% in Q2FY27 from 13.2% in the June quarter.
First-half revenue rises 22.5% year-on-year
For the six months ended September 30, 2026, Firstsource reported revenue of ₹5,550.5 crore, up 22.5% year-on-year. EBIT rose 33.4% to ₹688.8 crore, equivalent to 12.4% of revenue, according to a press release filed with the NSE.
Adjusted profit after tax (PAT) stood at ₹455.1 crore, or 8.2% of revenue, while reported PAT was ₹398.7 crore.
Sanjiv Goenka, chairman of the RPSG Group and Firstsource Solutions, said the first-half performance reflected the company’s strategy and execution. He highlighted 12 consecutive quarters of sequential revenue growth and eight consecutive quarters of margin expansion.
Goenka said Firstsource was moving beyond traditional outsourcing towards technology-led solutions, domain expertise and outcome-based services as artificial intelligence reshapes the industry.
Firstsource signs four large deals in Q2
Firstsource signed four large deals in Q2FY27, marking the seventh consecutive quarter in which it secured at least four such deals. Two of the four deals were with new clients.
The company added 17 clients during the quarter, including six strategic accounts.
Among the notable wins, Firstsource expanded its customer experience services relationship with a UK-based mobile virtual network operator (MVNO) across multiple markets. The engagement involves transferring in-house operations to the company’s offshore delivery centre.
In healthcare, Firstsource was selected by an existing client, one of North America’s top 10 healthcare payers, to provide claims processing services. It also expanded its relationship with a US non-profit managed care organisation across multiple health plan operations.
The company secured a new client, a leading UK and European bank, for managed operations support services. It also won a deal with a US-based student loan provider for legal and third-party collections services, along with another large deal with a US digital bank for customer experience services.
Additionally, Firstsource expanded its relationship with a major UK communications and media company across collections, customer retention, helpdesk and digital support services.
Firstsource’s closing headcount stood at 39,937 at the end of Q2FY27, a net addition of 3,062 employees during the quarter. The voluntary attrition rate was 28.4%.
Firstsource raises FY27 revenue growth guidance
Firstsource raised the lower end of its FY27 revenue growth guidance and now expects revenue to increase by 10.5%-13% in constant currency terms. The company expects its EBIT margin to remain between 12.25% and 12.75% for the full financial year.
The revised outlook comes as Firstsource expands its technology-led services and client relationships across healthcare, banking, communications and media.
Firstsource Solutions shares closed 0.18% lower at ₹307.40 on October 29, down ₹0.55, ahead of the company’s earnings announcement.
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