The product, described as a first-of-its-kind solution in the Indian travel and travel insurance segment, is underwritten by ICICI Lombard. It is designed to address customer concerns around non-refundable expenses in the event of visa denials amid evolving global travel regulations and visa protocols.
Under the cover, if a traveller’s visa application—excluding immigrant and employment visas—is rejected, the insured will be indemnified for non-recoverable advance payments made towards travel and accommodation, along with applicable official cancellation charges.
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The solution aims to provide financial security by covering unforeseen losses tied to visa outcomes, a key risk factor in international travel planning. The companies said the offering strengthens their overall proposition across customer segments.
The visa rejection cover is available across group tours and free independent traveller (FIT) segments, as well as meetings, incentives, conferences and exhibitions (MICE) and corporate travel businesses, extending protection across a wide range of travel categories.
With this launch, Thomas Cook India and SOTC Travel introduce a dedicated insurance-backed mechanism to mitigate risks linked to visa uncertainties, expanding the scope of travel protection offerings in the domestic market.
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Abraham Alapatt, President & Group Head – Marketing, Service Quality, Value Added Services & Innovation, Thomas Cook (India) Ltd and SOTC Travel said, “In today’s ever-evolving global travel environment, financial protection has become a critical element in travel planning.
Visa decisions remain beyond a traveller’s control, and a rejection can have significant financial implications. Thomas Cook & SOTC’s Visa Rejection Cover has been thoughtfully designed to address this gap by providing structured protection against non-refundable losses.
As the only travel companies to introduce dedicated visa rejection coverage, this initiative reinforces our continued commitment to offering not just innovative travel solutions, but meaningful reassurance — enabling our customers to plan their journeys with greater confidence and peace of mind.”
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Shares of Thomas Cook (India) Ltd ended at ₹105.17, down by ₹5.77, or 5.20%, on the BSE.
(Edited by : Jomy Jos Pullokaran)
First Published: Apr 20, 2026 4:11 PM IST
