The report, titled “People Reality in BFSI – Three Workforce Imperatives,” said the industry is under pressure from financial volatility and stricter regulatory demands.
At the same time, companies are trying to quickly adopt Artificial Intelligence (AI), which is changing job roles faster than employees can adapt.
The study found that nearly half of the BFSI workforce requires reskilling, while learning systems continue to lag behind changing workplace demands.
“Best Workplaces in the BFSI sector have shown resilience and strategic clarity by redesigning roles and strengthening leadership capabilities. The next frontier for BFSI lies in integrating AI adoption with role and skill transformation,” said Balbir Singh, CEO of Great Place To Work India.
The study found that nearly half of the workforce in the BFSI sector needs reskilling to keep up with changes. Many employees also feel overburdened as managers and frontline workers deal with growing expectations and workloads.
The report identified three major workforce imperatives for the sector. First is strengthening leadership capabilities, second is aligning AI adoption with role and skill redesign, and third is accelerating learning beyond formal training programmes.
According to the findings, many employees feel that leaders are good at giving instructions and managing operations but are weaker when it comes to listening, appreciating employees and helping them grow professionally.
The study also showed that employees are mostly positive about AI at work.
Around 83% of workers said they see AI positively.
87% believe AI helps reduce manual work and improves speed and efficiency. One in three HR heads in the BFSI sector said their companies are likely to introduce more AI tools over the next three years.
However, the report also stated that nearly 70% of employees only learn new skills when it directly helps their current job or promotion chances, while only 7% learn proactively for future growth.
ALSO READ | CKYC 2.0 set for July rollout: What real-time KYC could change for users and fintechs
