The facility, now live on the UPRERA portal, enables complaints to be filed under Form-M through the e-court system.
The step comes after the implementation of the 10th Amendment to the UPRERA General Regulations, 2019, which caps the fees promoters can charge in transfer and succession cases.
Cap on transfer charges
Under the revised framework, developers are barred from executing fresh agreements for sale or lease in transfer cases and must instead update records through endorsement in existing agreements.
Key limits introduced include:
- Up to ₹1,000 processing fee in case of property transfer within family, including inheritance cases
- Up to ₹1,000 for transfers between family members
- Up to ₹25,000 maximum processing fee for transfers to non-family members
- The rules also require documentation such as succession certificates, death certificates, and NOCs from legal heirs in inheritance-related transfers.
Stronger protection for homebuyers
The regulator has said the digital complaint system is aimed at curbing arbitrary charges that in some cases reportedly ran into lakhs of rupees, creating financial stress and delays in property transfers.
With the online mechanism now operational, allottees can directly flag violations and seek relief, marking a shift toward tighter enforcement of fair pricing norms in real estate transactions.
How complaints can be filedHomebuyers can file complaints by:
- Logging into up-rera.in
- Selecting e-Court login/sign-up
- Filling Form-M
- Choosing “Unlawful Transfer Charges” under complaint grounds
- Uploading supporting documents
- Paying a ₹1,000 fee
Industry reaction
Experts have welcomed the move, calling it a step towards greater transparency and accountability.
“UP-RERA’s move to enable online complaints against illegal transfer charges is a significant step towards greater transparency and consumer protection in real estate transactions,” said Venket Rao, Founder, Intygrat Law Offices.
“Arbitrary transfer fees, especially in resale and inheritance cases, have long been a concern for homebuyers.”
Ravi Kant, Co-founder, Elegance Enterprises & Elegance Infra, noted that excessive charges had often created financial pressure on families during transfers. “This initiative gives homebuyers a proper platform to raise grievances and will help make the real estate ecosystem more transparent and accountable.”
Pavan Gupta, Founder, Farmland Bazar, added that the digital route would improve efficiency. “The move will enhance transparency, accountability, and buyer confidence by offering a more accessible grievance redressal mechanism,” he said.
