EPFO claims may be delayed: Here’s why and how long it could take

EPFO claims may be delayed: Here's why and how long it could take


The Employees’ Provident Fund Organisation (EPFO) has said claim processing may take longer than usual following the completion of a major database consolidation and software upgrade aimed at improving service delivery and the overall experience for members and employers.

According to the EPFO, member and employer services have been restored in phases and are now available. However, as part of the post-migration stabilisation process, claims and service requests will be handled in a phased manner over the next two weeks, with additional verification and validation checks to ensure data accuracy.

The organisation said members and employers may experience delays in processing claims and certain services during this period. It has also advised users not to make repeated requests or repeatedly access online services during peak hours, as this could further affect processing.

Meanwhile, EPFO services remain unavailable on the UMANG app due to the department’s scheduled migration activities. A notification on the app states that services are expected to resume shortly, while members can continue to access EPFO services through the EPFO member portal, which is now operational.

In its advisory, the EPFO thanked members and employers for their cooperation during the transition period.

How to submit an EPF claim

Since EPFO services on the UMANG app are currently unavailable, members can file their claims through the EPFO Member Portal.

After logging in with their Universal Account Number (UAN) and password, members can navigate to the Online Services section and select Claim (Form-31, 19 & 10C/10D). They can then verify their bank account details, choose the type of claim they wish to file, upload the required documents, if applicable, and submit the application after authentication.



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