As of May-end, 10 complaints had remained pending for more than three months on SCORES, involving entities such as KFin Technologies Pvt Ltd, Secur Credentials Ltd and Eastern Investments Ltd, according to SEBI data.
The platform received 4,918 fresh complaints during May, while 5,548 complaints were resolved over the same period.
As a result, the number of pending complaints declined to 5,537 as of May 31, 2026, from 6,167 a month earlier.
SEBI also reported that entities took an average of five days to submit action taken reports (ATRs) on investor complaints in April, while the average resolution time for first-level review complaints stood at eight days.
The regulator clarified that the pending complaints figure also includes cases where entities or designated bodies have submitted their ATRs to investors within the stipulated timeline, but the complaints remain open to allow investors an opportunity to seek a review if they are dissatisfied with the response.
Under SCORES 2.0, complaints are automatically forwarded to the concerned entity, which has 21 days to submit an ATR to the investor.
If investors are dissatisfied with the response, they may seek a first-level review within 15 days. The complaint is then examined by a designated body, which submits its ATR.
Investors may also seek a second-level review within a further 15 days if they remain dissatisfied. In such cases, SEBI directly examines the matter and submits its ATR.
Complaints are also treated as disposed of if investors opt for the Online Dispute Resolution (ODR) mechanism.
